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'My Penny Brohn'

Penny Brohn UK Privacy Policy

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Penny Brohn UK is committed to protecting and respecting your privacy.

This policy sets out how we will use and protect personal information that you give us when you use 'My PennyBrohn'.

If you have any questions or comments about this policy please write to; Penny Brohn UK, Chapel Pill Lane, Pill, Bristol, BS20 0HH. If you have any questions about the security at our website, please contact us at webmaster@pennybrohn.org.uk.

Acceptance

By accessing and using this website, you signify your agreement to this policy. If you do not agree with the policy, please do not use this website. This policy is subject to change. Any changes we may make to this policy in the future will be posted on this page and your continued use of this website following the posting of changes will mean you accept those changes.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on this website. This includes information provided at the time of registering to use the website, subscribing to our services including, where applicable, booking courses, posting material, referring friends, or requesting further services. We may also ask you for information when you report a problem with the website.
If you contact us through the website, whether by sending messages to our email addresses, filling in any forms, using any online chat service or otherwise, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through the website and of the fulfilment of your orders.
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own management purposes or otherwise and the resources that you access.

Third party websites

Our websites may contain links that make it easy for you to visit the websites of our partner networks, sites and services. If you use the links to visit any other website, please check the privacy policy of that website and satisfy yourself that the terms are acceptable to you before you use or submit any personal data to such website. Information you provide or which may be collected by other websites is controlled by the relevant provider or manager of such website.

Accessing and updating personal information

If any of your personal information changes or becomes out of date please amend your registration details on the site or let us know by emailing us at mypennybrohn@pennybrohn.org.uk. You may inform us at any time should you wish us to delete personal information we hold about you by writing to; Penny Brohn UK, Chapel Pill Lane, Pill, Bristol, BS20 0HH.

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to; Penny Brohn UK, Chapel Pill Lane, Pill, Bristol, BS20 0HH. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our website according to your individual interests.
To speed up your searches.
To recognise you when you return to our website.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Please note that third parties websites may also use cookies, over which we have no control.

Where we store your personal data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websitew; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post, telephone or electronic means.

Your rights

You have the right to ask us not to process your personal data. We will usually inform you (before collecting your data) if we intend to use your data for any purpose beyond course bookings, registration and any other form of contact which you may have consented to. You can exercise your right to prevent such processing by writing to; Penny Brohn UK, Chapel Pill Lane, Pill, Bristol, BS20 0HH.

Disclosure of your information

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety (or that of our customers and others).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.